You can also get a free 30-day trial if you have the required prerequisites.
MICROSOFT OFFICE CUSTOMER SERVICE HOW TO
More information: Pricing, Dynamics 365 Licensing Guide, and How to purchase through Volume Licensing.
Obtain an active subscription of Chat for Dynamics 365 Customer Service or Dynamics 365 Digital Messaging.To provision the Omnichannel for Customer Service application, first, complete the following prerequisites:
MICROSOFT OFFICE CUSTOMER SERVICE UPGRADE
Looking for an upgrade? See Upgrade Omnichannel for Customer Service for more information. To find out if Omnichannel for Customer Service is available in your region, see International availability. It also ensures that a high level of responsive, quality service is received across channels. It lets organizations choose the channel that suits their business needs. Omnichannel for Customer Service provides a modern, customizable, high-productivity app that lets agents help customers across different channels via a unified interface. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages. An additional license is required to access Omnichannel for Customer service. Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels.
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